At zyvox.us, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund Policy below.

1. Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • Items must be returned within 30 days of purchase.
  • Products must be unused, unworn, and in original packaging with all tags attached.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Exchanges are subject to stock availability.

2. Refund Process

Once we receive and inspect your return, we will process your refund as follows:

  1. Inspection Period: Returns are inspected within 3-5 business days of arrival.
  2. Refund Approval: If approved, refunds will be issued to the original payment method within 5-7 business days.
  3. Rejected Returns: If the return does not meet our policy requirements, we will notify you, and the item will be sent back at your expense.

3. Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Final Sale Items: Clearance and promotional items.
  • Gift Cards: Non-refundable and cannot be exchanged for cash.
  • Used or Damaged Items: Any item that is worn, washed, or altered.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us at [Your Support Email] within 48 hours of delivery. We will cover return shipping costs and provide a replacement or full refund.

5. How to Initiate a Return

To start a return, follow these steps:

  1. Contact Us: Email info@zyvox.us with your order number and reason for return.
  2. Return Authorization: Our team will provide a return address and instructions.
  3. Ship the Item: Use a trackable shipping service and keep the receipt.
  4. Receive Your Refund: Once we receive and inspect the item, we will process your refund.